Privacy Policy

Privacy Policy

Visual Lab (“we,” “us,” “our”) operates the website https://visuallab.me/web, where we provide visual technology services, including 360° virtual tours, 3D platforms, photography, and related offerings. This Privacy Policy explains how we collect, use, share, and protect personal information from users of the Site.

By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect personal information when you:

  • Fill out contact / inquiry forms

  • Request quotes or demos

  • Sign up for newsletters

  • Submit project brief or messages

Examples of information we may collect:

  • Name

  • Email address

  • Phone number

  • Company name

  • Project details or description

1.2 Information Automatically Collected

When you visit our Site, we may automatically collect:

  • Your IP address

  • Browser type and version

  • Operating system

  • Device type

  • Pages you visit on the Site and how long you stay on each page

  • Referring website / URL

  • Date and time of your visit

We use standard web tracking technologies such as cookies and analytics tools to collect this information.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Understand how users interact with our Site

  • Improve Site performance and user experience

  • Provide marketing insights

You can control or disable cookies via your browser settings; however, some parts of the Site may not function properly if you do so.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide requested information

  • To send you newsletters, updates, and marketing materials (if you opt in)

  • To perform website analytics and understand user behavior

  • To improve and maintain our Site and services

  • To prevent fraud and ensure the security of our Site

3. Legal Basis for Processing (Where Applicable)

If you are in a region with data protection laws (such as the EU), our legal basis for processing your personal data may include:

  • Consent: When you have given permission (e.g., by subscribing to our newsletter)

  • Legitimate interest: For improving the Site and providing better services

  • Contractual necessity: If you are requesting a service or quote from us

4. Sharing Your Information

We may share your information with third parties in the following cases:

  • Service providers: We use third-party vendors (e.g., hosting, email platforms, analytics) to support our business operations. These vendors are required to protect your data.

  • Legal requirements: We may disclose your information if required by law or to protect our legal rights.

  • Business transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the relevant third party (with appropriate protections).

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no system can be 100% secure — be aware of this risk when sharing information online.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Providing the services you request

  • Complying with legal obligations

  • Resolving disputes

When data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you

  • Correction: Ask us to correct inaccurate or incomplete data

  • Deletion: Ask us to delete your personal data (subject to legal limitations)

  • Objection: Object to certain data processing activities

  • Withdraw consent: If the processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

9. Third-Party Links

Our Site may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information there.